Terms & Conditions — cg22 Online Casino Platform

By accessing or using the cg22 platform in any capacity — including but not limited to browsing the website, registering an account, making a deposit, placing a bet, participating in a game, or contacting customer support — you acknowledge that you have read, understood, and unconditionally agree to be bound by these Terms & Conditions in their entirety, together with our Privacy Policy and our Responsible Gaming Policy, which are incorporated into these Terms by reference.

If you do not agree with any provision of these Terms & Conditions, you must immediately cease using the cg22 platform and close any account you may have opened. Continued use of the platform following the publication of any amendment to these Terms shall constitute your acceptance of the amended terms.

These Terms constitute a legally binding agreement between you (the player) and cg22. They govern all aspects of your relationship with the platform, including your rights, obligations, and the limitations that apply to your use of cg22 services. Where any provision is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

Access to and use of the cg22 platform is subject to the following eligibility requirements. You must satisfy all of the following conditions at the time of registration and on a continuous basis throughout your use of the platform:

• You must be at least 21 years of age. cg22 enforces a strict minimum age policy of 21 years. This age threshold applies to all players regardless of the legal gambling age in any other jurisdiction.
• You must be a natural person acting on your own behalf. Corporate entities, partnerships, trusts, and automated systems may not register accounts on the cg22 platform.
• You must not be registered as a self-excluded player on cg22 or on any other platform where cg22 has agreed to honour self-exclusion records.
• You must have the full legal capacity to enter into a binding contract under the laws of your jurisdiction. If you are subject to any legal restriction that would prevent you from entering into such a contract, you are not eligible to use cg22.
• You must not use the platform if online gambling is prohibited in your jurisdiction. It is your sole responsibility to determine the legality of online gambling in your location before registering or depositing.
• You must not be an employee, contractor, agent, or close family member of an employee of cg22 or any of its affiliated companies, game providers, or payment processing partners, unless express written permission has been obtained from cg22 management.

cg22 reserves the right to request documentary proof of age and identity at any point. Failure to provide satisfactory documentation within the timeframe specified may result in the suspension of your account and the withholding of withdrawal requests pending verification.

To access the full range of cg22 services, you must register a player account by providing accurate, complete, and current information as requested during the registration process. You are required to provide, at minimum, your full legal name, date of birth, valid contact details, and a preferred payment method registered in your own name.

One account per player: Each individual may hold only one active account on cg22. The opening of multiple accounts by a single individual — whether under the same name, different names, or different payment details — is strictly prohibited. Where duplicate accounts are identified, cg22 reserves the right to close all associated accounts, void any pending bets or game rounds, and withhold any balances pending investigation.

Account security: You are responsible for maintaining the confidentiality of your account credentials, including your username and password. You must not share your login details with any third party. cg22 will treat all activity conducted through your account as authorised by you unless you have notified us in writing of a security breach. In the event that you suspect unauthorised access to your account, you must notify cg22 support immediately at [email protected].

KYC verification: cg22 operates a Know Your Customer (KYC) process that may be triggered at registration or at any subsequent point, including when a withdrawal request is submitted. KYC verification may require you to submit copies of a government-issued photo ID (National ID Card, passport, or driving licence), proof of address (utility bill or bank statement dated within the last 90 days), and proof of ownership of the payment method used for deposits. Accounts under KYC review may have withdrawal processing paused until verification is complete.

• All information provided during registration must be true, accurate, and not misleading.
• You must promptly update your account information if any of your registered details change.
• cg22 will not be liable for any loss arising from your failure to maintain accurate account information.
• Account credentials must not be shared, sold, transferred, or assigned to any third party.

All financial transactions on the cg22 platform are conducted in Bangladeshi Taka (৳ BDT). cg22 accepts deposits and processes withdrawals via the following payment methods: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank. The availability of specific payment methods may vary and is subject to change without prior notice.

Deposits: Deposits are credited to your cg22 account balance following successful confirmation from the relevant payment provider. cg22 does not charge fees on deposits; however, your payment provider may apply its own charges. The minimum deposit amount and any applicable maximum deposit limits are displayed on the deposit page within your account. Deposits made via bKash and Nagad are typically credited within 60 to 90 seconds of confirmation.

Withdrawals: Withdrawal requests are processed by cg22 within the timeframes stated on the withdrawal page of your account. For verified accounts, bKash and Nagad withdrawals are typically completed within 15 to 60 minutes of approval. cg22 reserves the right to carry out additional verification checks before processing any withdrawal, including requests for source-of-funds documentation for withdrawals above specified thresholds.

• Withdrawals will only be processed to a payment method registered in the same name as your cg22 account.
• cg22 does not process withdrawals to third-party accounts under any circumstances.
• Minimum and maximum withdrawal amounts are displayed within your account settings and are subject to periodic revision.
• Withdrawals may be delayed pending completion of KYC verification or investigation of suspected fraudulent activity.
• cg22 reserves the right to reverse a withdrawal back to your account balance in exceptional circumstances, including suspected fraud or system error.
• Player funds are held in accounts that are segregated from cg22 operational funds, ensuring the protection of your ৳ BDT balance.

cg22 offers a range of bonuses and promotional offers to eligible players, including but not limited to welcome deposit bonuses, reload bonuses, free spins, cashback offers, and VIP programme rewards. All bonuses and promotions are subject to the specific terms disclosed at the point of offer, in addition to these general bonus terms.

Wagering requirements: Unless otherwise stated in the specific promotion's terms, all bonus funds credited to your account are subject to a wagering requirement before they may be withdrawn. The applicable wagering multiplier, eligible games, and validity period are stated in the promotion-specific terms. Failure to meet the wagering requirement within the stated validity period will result in the automatic forfeiture of the bonus balance and any winnings derived from it.

• Bonuses are available to one account per household, IP address, and payment method. Multiple accounts claiming the same bonus will be treated as bonus abuse.
• cg22 reserves the right to withdraw, amend, or cancel any promotion at any time with or without prior notice.
• Bonuses may not be transferred, exchanged for cash before wagering requirements are met, or applied to restricted game categories unless specifically stated.
• In the event of a conflict between these general bonus terms and a promotion-specific term, the promotion-specific term shall take precedence.
• cg22 reserves the right to reclaim bonus funds and related winnings if it determines that a player has exploited a promotion in a manner that was not intended, including through use of low-risk betting strategies designed solely to satisfy wagering requirements.
• VIP programme rewards, including cashback and priority withdrawal processing, are issued at cg22's sole discretion and do not carry guaranteed wagering-free status unless explicitly stated.

The cg22 platform offers casino games and sports betting markets sourced from third-party certified game providers and data suppliers. Each game type is governed by its own set of rules, which are accessible within the game interface or on the game-specific information page. By participating in any game or placing any bet, you confirm that you have read and accepted the applicable game rules.

Casino games: All casino games available on cg22 — including slots, live dealer tables (baccarat, roulette, blackjack, Dragon Tiger), and table games — use independently certified Random Number Generators to produce game outcomes. The Return to Player (RTP) percentage for each game is disclosed by the provider and accessible within the game information panel. The house edge applies to all games as stated by the provider.

Sports betting: Cricket betting markets — covering BPL, IPL, T20 World Cup, Bangladesh Tigers bilateral series, and all ICC tournaments — are settled in accordance with the official result published by the relevant governing body. In the event of a match being abandoned, suspended, or awarded by a no-result declaration, cg22 will apply the settlement rules stated in the sports betting terms applicable to that market.

• Bets placed in error cannot be cancelled once confirmed by the platform.
• cg22 reserves the right to void any bet placed on an event where an obvious pricing error has occurred, with a full refund of the stake to the player's account.
• Maximum stake and maximum payout limits apply per game and per betting market. These limits are displayed within the relevant game or market interface.
• In-play betting markets may be suspended at any time during a live event. cg22 cannot guarantee continuous market availability during live events.
• cg22 does not accept bets from players who have material non-public information about an event (insider information). Such bets will be voided if identified.

All players are required to conduct themselves in a lawful, respectful, and good-faith manner when using the cg22 platform, including in all interactions with cg22 support staff and in any community or chat features that may be available within the platform. The following conduct is strictly prohibited:

• Fraudulent activity: Using stolen, fraudulent, or unauthorised payment instruments to deposit funds; providing false identity information; impersonating another person.
• Collusion: Coordinating with other players to gain an unfair advantage in any game, including but not limited to sharing hole cards in poker-style games or coordinating live betting positions.
• Bonus abuse: Opening multiple accounts to claim bonuses, exploiting technical errors to gain bonus credits, or using low-risk betting patterns solely designed to convert bonus funds to cash in breach of wagering requirements.
• Money laundering: Using the cg22 platform to deposit, move, or withdraw funds in a manner intended to conceal the origin of those funds or to facilitate any financial crime.
• Automated play: Using bots, scripts, artificial intelligence tools, or any automated system to place bets, interact with games, or perform account actions without the direct manual involvement of the registered account holder.
• Abuse of support staff: Directing threatening, abusive, discriminatory, or harassing language toward cg22 support agents or other users of the platform in any communication channel.
• System exploitation: Deliberately exploiting software bugs, glitches, or pricing errors to gain funds that would not have been won under correct platform operation. Any winnings derived from such exploitation are voidable.

cg22 reserves the right to investigate any account suspected of engaging in prohibited conduct and to take immediate action, including account suspension, balance forfeiture, and permanent closure, pending or following investigation.

cg22 is committed to providing a safe gaming environment for all players. Gambling should be an enjoyable form of entertainment. If gambling is causing financial, emotional, or social difficulties for you or someone you know, cg22 provides a range of tools and support options.

The following responsible gaming tools are available to all cg22 account holders and take effect immediately upon activation:

• Deposit limits: Set daily, weekly, or monthly maximum deposit amounts. Requests to reduce a limit take effect immediately. Requests to increase a limit are subject to a 7-day cooling-off period.
• Loss limits: Cap the maximum net loss permitted within a defined period. Reductions are immediate; increases require a 7-day waiting period.
• Session time limits: Restrict the length of individual gaming sessions. You will receive a notification when your session limit is approaching.
• Self-exclusion: Temporarily or permanently exclude yourself from the cg22 platform. Temporary exclusions of 24 hours, 7 days, 30 days, 90 days, and 6 months are available. Permanent self-exclusion is also available and cannot be reversed.
• Reality checks: Enable periodic on-screen reminders of the time elapsed during a gaming session.

For further information on responsible gaming tools and support resources, please visit our dedicated Responsible Gaming page. For urgent support, contact our team at [email protected] — our staff are trained to respond sensitively to responsible gaming concerns.

The collection, storage, processing, and use of your personal data by cg22 is governed by our Privacy Policy, which is incorporated into these Terms by reference. By registering an account on cg22, you consent to the collection and processing of your personal data as described in that policy.

cg22 collects only the personal data necessary for account registration, identity verification, payment processing, fraud prevention, and the provision of customer support. cg22 does not sell, rent, or share your personal data with third parties for marketing purposes. Data is shared with third parties only to the extent required to operate the platform — including payment processors, KYC verification providers, and certified game studios — and in each case only under appropriate contractual data protection obligations.

All personal data is stored in encrypted form. Access to player data is restricted to authorised cg22 personnel on a need-to-know basis. cg22 implements technical and organisational security measures consistent with industry best practices for online gaming platforms.

All content on the cg22 platform — including but not limited to the website design, layout, graphics, logos, text, software, game interfaces, promotional materials, and all other materials — is the property of cg22 or its licensors and is protected by applicable intellectual property laws including copyright, trademark, and database rights.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the cg22 platform for personal, non-commercial entertainment purposes in accordance with these Terms. This licence does not permit you to:

• Copy, reproduce, distribute, republish, or transmit any content from the cg22 platform without prior written consent.
• Modify, adapt, translate, reverse-engineer, decompile, or disassemble any software or game content on the platform.
• Use any cg22 trademark, logo, or brand identifier in any manner without prior written authorisation.
• Frame or mirror any part of the cg22 website on any other website or platform.

Any unauthorised use of cg22 intellectual property will constitute a material breach of these Terms and may give rise to legal action. Third-party game content provided on the platform remains the property of the respective game studios (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) and is subject to their own intellectual property protections.

To the maximum extent permitted by applicable law, cg22 and its affiliates, directors, officers, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, the cg22 platform, including but not limited to:

• Loss of profits, loss of gaming winnings, or loss of revenue arising from platform downtime, technical errors, or connectivity issues.
• Losses arising from unauthorised access to your account caused by your failure to maintain adequate account security.
• Losses arising from your reliance on information, odds, or game rules displayed on the platform in the event of a system error.
• Losses arising from the suspension, termination, or closure of your account in accordance with these Terms.
• Losses arising from the actions of third-party payment providers, including delays, errors, or failures in deposit or withdrawal processing.

cg22's total liability to you in connection with any single incident or series of related incidents shall not exceed the total value of funds deposited by you in the 30 days preceding the event giving rise to the claim. Nothing in these Terms shall exclude or limit liability for death or personal injury caused by cg22's negligence, fraud, or any other liability that cannot be excluded by law.

cg22 reserves the right to suspend, restrict, or permanently close any player account at its sole discretion, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms & Conditions.
• Provision of false, inaccurate, or misleading information during registration or at any subsequent point.
• Suspicion of fraudulent activity, money laundering, or use of the platform for any unlawful purpose.
• Identification of the account holder as an underage individual.
• Receipt of a valid self-exclusion request or match against a third-party self-exclusion register.
• Identification of the account as a duplicate of an existing active account.
• Failure to complete KYC verification within a specified timeframe following a request from cg22.
• Abusive, threatening, or harassing conduct directed at cg22 staff or other users.

You may close your account at any time by contacting cg22 support at [email protected]. Upon account closure requested by the player, any verified balance remaining in the account after deduction of applicable bonus balances that have not met wagering requirements will be returned to your registered payment method, subject to standard verification procedures.

Where an account is closed by cg22 due to a breach of these Terms, cg22 reserves the right to withhold any balance pending the outcome of its investigation and, where applicable, to forfeit funds that represent the proceeds of prohibited conduct.

cg22 reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made to these Terms, cg22 will notify registered players by email to the address registered on their account and/or by displaying a prominent notice on the cg22 platform for a reasonable period prior to the changes taking effect.

The date of the most recent revision to these Terms is displayed at the top of this page. It is your responsibility to review these Terms periodically to remain informed of any updates. Your continued use of the cg22 platform after the effective date of any amendment constitutes your unconditional acceptance of the amended Terms.

If you do not accept any amendment to these Terms, you must cease using the cg22 platform immediately and contact support to request the closure of your account and the return of any verified balance. cg22 will not be liable for any loss arising from your failure to review updated Terms in a timely manner.

If you have any questions about these Terms & Conditions, or if you wish to raise a formal complaint about any aspect of the cg22 platform, please contact our support team using the details below. cg22 is committed to acknowledging all written complaints within 24 hours of receipt and resolving them within 14 working days.

Support email: [email protected] (plain text — not a clickable link)

Live chat: Available 24 hours a day, 7 days a week directly within the cg22 platform. Average first response time: under 3 minutes.

When contacting support regarding a complaint, please include your registered account username, a clear description of the issue, relevant transaction or game round reference numbers, and any supporting evidence. The more information you provide, the faster our team can investigate and resolve your concern.

cg22 strives to resolve all player complaints fairly and transparently. If you are not satisfied with the resolution provided by our support team, you may escalate your complaint to a senior member of the cg22 team by requesting escalation in writing via the support email address above.